Node show RIM as "Node is offline"

QlikSense

Node show RIM as "Node is offline"

The certificates are installed on the RIM and the qlik services on the RIM are running.


This is in the repository system trace log located at:
C:\ProgramData\Qlik\Sense\Log\Repository\Trace\*System_Repository.LOG

67 20170830T130400.104-0500 INFO qlikServerName System.Repository.Repository.Core.SystemInformation 8 8caa1faa-d256-4ee5-af88-0bec186abe6c DOMAIN\qlikSvc Exception encountered when fetching app migration hash, still trying. Failed attempts: 5 The remote name could not be resolved: 'qlikServerName.domain.com' at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)↵↓ at Qlik.Sense.Common.Communication.REST.Client.WebClientEx.GetWebResponse(WebRequest request, IAsyncResult result)↵↓ at System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result) 8caa1faa-d256-4ee5-af88-0bec186abe6c


The DNS is not resolving the central node FQDN (name resolution is not happening)


Cause

lack of DNS resolution in the local network


Resolution

- Network Admin to configure adapters/DNS for proper DNS resolution.
- Edit hosts file on all nodes to contain each node IP and FQDN of each node in the       environment.


NOTE: hosts file can be located at ... C:\Windows\System32\drivers\etc